As companies look for a competitive advantage over their competitors in 2012, the use of Customer Relationship Management (CRM) software will play an important part in helping win business. Many small and medium businesses do not currently use a CRM, but perhaps this should be the year when it is on their list of "must haves". Although SAP, Microsoft, Oracle, and Salesforce.com are the leaders in the CRM field, small and medium businesses could look to open source CRM solutions to minimize the cost while achieving maximum benefits. Some of the leaders in the open source CRM market include SugarCRM, Compiere, Daffodil, and vTtiger.
For many companies the low cost of open source CRM solutions may be the primary draw, but open source also allows businesses to customize the product to their unique processes. The ability to download and try the product without having to negotiate price and support can be very attractive, and SugarCRM report that their product is downloaded over 500 times each day.
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I like reading blogs about Open source crm. You did really good work on here. I’ll bookmark your site. Thanks, Maria.