A British survey of public sector IT managers has found that there is a mismatch between expectations and reality when it comes to their enterprise resource planning (ERP
) systems. The report from the ERP supplier Advanced Business Solutions
found that 63 percent of the survey respondents indicated that their chosen ERP system didn't meet their expectations in at least one area. Over a third of managers spent more than they had expected on the implementation of their ERP system and 20 percent were disappointed by how the system met their needs without customization.
The survey found that a problem of public sector ERP implementations appears to be the lack of clear operational objectives from management. This is in addition to the unrealistic expectation by management that the ERP system will solve all the issues that need to be addressed. Based on the negative feedback in the public sector, only 20 percent said they would go through a similar ERP implementation again.
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