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Quality in the Supply Chain

To help improve customer satisfaction, greater emphasis is given to the aspect of quality in the supply chain. The articles on this page will help you understand some of the quality issues and methodologies that are relevant in current supply chain management.
Benchmarking In The Supply Chain
Supply chain operations within an organization should be constantly reviewed to identify where improvements can be made or deficiencies eliminated. One method to help do this is to perform a series of benchmarking tests on their supply chain processes. This article reviews the methods involved in benchmarking supply chain processes.
Total Quality Management (TQM)
Total Quality Management (TQM) is an approach that seeks to improve quality and performance which will meet or exceed customer expectations. TQM looks at the overall quality measures used by a company including managing quality design and development, quality control and maintenance, quality improvement, and quality assurance. This article looks at the history and implementation of TQM.
Warehouse Safety
Safety in American warehouses is regulated by a series of standards from the Occupational Safety and Health Administration, commonly known as OHSA. The main focus of OSHA is to prevent work-related injuries, illnesses, and deaths. This article examines the most frequent citations given by OSHA and some of the practical solutions that can be employed in the warehouse.
Food Quality and the Supply Chain
Contamination of globally sourced foods is causing questions to be asked about what can be done by US companies to ensure that the imports they are receiving are safe. This article discusses the challenges of supply chain quality management when global sourcing is involved.
New Communication Standard Improves Supply Chain Quality
A new electronic Certificate of Analysis (CoA) has been announced by RosettaNet, the non-profit consortium for the development of business process standards. US Customs had been pressing for increased security of supply chain communications and this article explains the approach taken by RosettaNet to meet these new standards.
Global Supply Chain: Monitoring Quality in China
Batches of the drug, Heparin, that were made in China have been found to be contaminated and may have led to the death of 19 people. This article looks at the challenges of maintaining a successful quality control program when dealing with offshore production.
Rising Dependence on Supply Chain Quality
Manufacturers are spending more and more money on quality control to provide a quality product and avoid customer returns. Companies are integrating the new quality systems with their other technologies to leverage supply chain efficiencies.
Quality Control Software Boosts Profit
Most executives see quality control and quality control software to be an expense. This article shows that the implementation of a quality control software actually made a positive difference to the bottom line.
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